Job Description

Seeking a new job opportunity? Don’t miss this role!  Dahl Consulting is currently partnering with a leader in the Information Technology & Services industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Support Agent for a contract position! Interested? Get more details below.

• Contract Duration: 4 months 
• Worksite Location: Remote 

What you’ll do as a Support Agent:

• Answers high-volume incoming support calls, chats, emails, and online cases; and routing calls to appropriate employees.
• Assist customers on setting up Customer Portal (online support portal), update contact preferences. You will also provide support for customers having access issues or questions about the Customer Portal.
• Enters and updates customer data, including customer contact information and pertinent details including software version.
• Communicates and interacts directly with customers, assisting with directing calls to other departments for any case owners outside of CS.
• Assist customers, sales, PS in expediting cases when asked.
• Completes assigned projects as needed.
• Educates and schedules appointments for customer deployment of Viewpoint Software.
• Manage bounced emails to keep Viewpoint contact information current.

What you’ll bring to the role:

• High school diploma 
• Pleasant and articulate telephone personality
• Ability to create rapport and deal constructively with customers over the phone
• Demonstrated excellent attendance record and a high level of dependability
• Ability to work within the coverage requirements of the Customer Support department
• Ability to multi-task and thrive in a fast-paced, software-based environment
• Experience handling multiple competing requests incoming through various mediums (i.e., telephone, email, chat, in person, etc.)
• Intermediate experience with MS Office applications and data entry

Take the first step on your new career path!  To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with the next steps! For questions or more information about this role, please call our office at (651) 772-9225.

As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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Job Tags

Contract work, Local area,

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