Job Description

Summary

Join Our Team as a Spa Ambassador at Hyatt Regency Lost Pines Resort and Spa!

At Hyatt, we believe our guests choose us because of our caring and attentive associates who are dedicated to providing efficient service and meaningful experiences. If you have a passion for wellness and creating serene environments, we want you to be part of our team!

About the Role:
As a Spa Ambassador, you will host and foster an atmosphere of calm and relaxation, ensuring our guests have a rejuvenating and memorable experience. Your responsibilities will include:

• Scheduling Treatments: Coordinate and schedule spa treatments, whether it’s a deluxe spa package or an individual service.
• Guest Registration: Welcome guests, handle their registration, and ensure all necessary forms are completed.
• Payment Processing: Process various forms of payment, including room charges, credit cards, and cash.
• Reservations Management: Manage spa reservations, ensuring all bookings are accurately recorded and confirmed.
• Product and Treatment Recommendations: Provide personalized product and treatment recommendations to enhance the guest experience.
• Promoting Wellness: Serve as the final point of contact for guests, promoting wellness and ensuring they leave feeling relaxed and rejuvenated.

Benefits | We  care for people so they can be their  best .

Our colleagues enjoy:

• Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
• Free Hyatt Room Nights - at Hyatt Hotels around the world for full-time & part-time colleagues
• Discounted Room Nights – for you, your friends and your family!
• Free Parking – convenient and cost-free parking for all our associates
• Paid Time Off – Take the time you need to recharge and stay healthy
• Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
• Employee Assistance – 24/7 emotional support, legal guidance, personal & financial resources
• Employee meals – in our cafeteria for full-time, part-time and on-call colleagues
• Tuition Reimbursement: Further your education with our support.
• Discounts at various retailers – at Headspace, Apple, AT&T, Verizon and More!
• Diversity Groups – Join our inclusive and supportive community

*Some benefits may require full-time status. 

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Qualifications

• Previous spa reception experience in a spa resort or hotel spa
• Excellent communication and customer service skills
• Ability to create a welcoming and relaxing atmosphere
• Strong organizational skills and attention to detail
• Ability to handle multiple tasks in a fast-paced environment
• A passion for wellness and promoting a healthy lifestyle
• Must have a valid Driver’s License
• Must be at least 18 years of age

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