Job Description

Hotel:

Rogers Embassy Suites

Director of Events

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Are you a dynamic leader with a passion for creating memorable events? The Embassy Suites Northwest Arkansas in beautiful Rogers, AR, might just be the perfect place for you! Nestled near exciting attractions like Walmart AMP, Top Golf, and Pinnacle Hills Promenade—and just a short drive from the University of Arkansas, Fayetteville—our property boasts 400 luxurious two-room suites, an indoor pool, a fully equipped gym, a rejuvenating spa, and an inviting restaurant that hosts a daily evening reception for guests. With 80,000 sq. ft. of flexible event space connected to the Rogers Convention Center—including our impressive 41,550 sq. ft. meeting room—our hotel is a premier destination for gatherings of all sizes. As the Director of Events, you’ll drive the banquet and catering revenue, from full-cycle sales to seamless event execution. Join us in turning each event into an unforgettable experience while working in a vibrant, upscale environment!

Salary Range: $70,000 - $85,000

Bonus Eligible

The Director of Events will be tasked with the following duties, responsibilities, and assignments:

• Responsible for achieving Total Catering Revenue budget.

• Responsible for selling, contracting, and closing on catering and social business opportunities to achieve individual and team productivity goals.

• Direct the catering sales and event services efforts to maximize revenue with a working knowledge of food & beverage compositions and an understanding of kitchen and banquet service procedures.

• Conduct hotel tours and entertain assigned client contacts in accordance with the company and property policies.

• Directly supervise all hotel Catering Sales (CS) and Sales & Event Service Managers (SESM) associates. Carry out supervisory responsibilities in accordance with the brand and management company’s policies and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, assisting, and directing activities; evaluating performance; rewarding, coaching, and disciplining employees; addressing complaints and resolving problems.

• Conduct or attend the required company standard meetings, including but not limited to stand-up meetings, business review meetings, daily/weekly Banquet Event Order meetings, conduct/lead scheduled pre/post-convention meetings, weekly one-on-one with each CM and SESM, and weekly staff meeting.

• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

• Maintain a collaborative working relationship with the Director, Sales & Events (DSE), General Manager (GM), Food & Beverage, Chef, and Banquet Manager.

• Ensure quality standards are met in customer service and satisfaction.

• Ensure systems are established and in place to respond to customer needs within a defined response period. Examples include telephone inquiries, bids, proposals, confirmation of bookings, thank you letters, follow up letters, outside calls, etc.

• Maintain a file and trace system to ensure all sales call activity is defined, recorded, traced, and updated in the hotel’s sales and catering system (CI/TY, Delphi.fdc) in an organized manner.

• Review daily, weekly, monthly, and quarterly results of all activities completed by the catering and sales and event services managers. Ensure all traces are completed and retraced where appropriate.

• Ensure the understanding and implementation of Brand services initiatives, tools, and resources.

• Aggressively pursue all appropriate opportunities within assigned segment including Civic Association Events, Trade Events, Industry Vendor Relationships, etc.

• Contribute to the research and development of the annual strategic banquet/catering budget.

• Generate the monthly banquet and catering forecasts and once approved by the DSE, the Director of Events will input the forecast details into ProfitSage on a timely basis in accordance with corporate timelines.

• Understand month end reports, interpret market conditions, trends, and the property’s competition.

• Perform other services and duties as requested by the DSE and GM. May be called upon to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals.

• Present a professional image to project a positive, polished appearance to staff, potential guests, and clients.

• Possess a working knowledge of and follow all Atrium Standard Operating Procedures (SOP)

• Any and all other work as required to complete the primary purpose of the position.

Required Prior Experience:

At least five years of hotel or industry related experience

A minimum of five years of hotel catering sales and event servicing experience

Required Technology:

Demonstrated experience with industry specific sales programs including Microsoft Office, Delphi.fdc, and/or CI/TY, particularly in detailing Banquet Event Orders (BEOs)

Preferred Technology:

Working knowledge of ProfitSword forecasting

Travel:

Less than 20% travel requirement.

Must possess a valid driver’s license and reliable transportation and the ability to be available at off property meetings and

events with minimal notice.

Other:

Excellent written and oral communication skills.

When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay

• Significant Travel Discounts on Marriott and/or Hilton properties

• 401k Plans

• Medical Insurance

• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

Notice of candidate Privacy Rights:

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!

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